Now Hiring - Property Manager in Maple Valley, WA

Responsibilities

• Actively engages in agency-wide Race and Social Justice Initiative (RSJI) and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions.
• Adhere to all Volunteer Services protocol relative to volunteer usage, recognition, and monitoring
• Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies, and procedures; and actively participate in the agency’s Emergency Preparedness program and activities
• Actively build positive relationships with applicants, residents, and staff
• Coach and mentor direct reports to provide culturally relevant conflict resolution and problem-solving strategies
• When needed, serve as the key point of contact if the Housing Director cannot be contacted for decisions
• Serve as an internal trainer to other staff on all aspects of property management and resident services functions
• Resident Support
• Identify, develop, and maintain community service referral partnerships and resources that support residents in achieving their objectives
• Provide direct services to residents as needed
• Respond to grievances as needed
• Administrative & Financial
• Monitor rent collections to ensure resident rent is being paid in a timely manner
• Assist with budget creation and ensure program expenditures are within approved budget and detailed review on vendor invoices
• Ensure resident files are current, accurate and easily understood
• Represent the YWCA in legal hearings, as needed
• Conduct local market studies and make recommendations regarding rent levels and deposits
• Leasing & Compliance
• Strong understanding of all compliance within Tax Credit, Fair Housing and Landlord Tenant laws/regulations
• Maintain data records to support compliance reports
• Work closely with Asset Management department to ensure property compliance
• Facilities & Maintenance
• In coordination with the general maintenance staff, ensure common areas are neat, safe, and sanitary
• Participate in 24/7 emergency and lockout response
• Carry out site safety inspections and trainings per the safety manual
• Notify the appropriate facilities and/or housing maintenance staff as needed in a timely manner to correct unsafe conditions and other building needs as identified
• Schedule and coordinate unit inspections
• Participate in pest control prevention and management efforts that will include receiving and providing training on proper pest control identification, treatments, employee protections and resident communications.
• Duties will include, but not be limited to, unit inspections, pest identification, resident communications, unit preparation coordination, scheduling treatments and conducting follow up inspections
• This position description generally describes the principal functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned

Minimum Qualifications

• Minimum 2 years of experience in property management as an apartment manager or closely related position in a role that required:
• Routine customer service interaction that could involve delivering information that is negative/punitive in nature
• Consistent application of established policies, procedures, laws, and regulations
• Ability to organize, prioritize, and perform multiple routine and non-routine tasks within timely manner
• High degree of discretion and excellent judgment
• Demonstrated ability to work effectively under stressful conditions
• Demonstrated ability to effectively manage and meet multiple deadlines within tight time constraints and non-routine work
• Good organizational skills: ability to prioritize and handle multiple tasks with frequent interruptions and changes in priorities.
• Core Competencies Expected: Fostering Diversity, Race & Social Justice Advocacy, Adaptability, Analytical Thinking, Attention to Detail, Caring, Collaboration, Communication, Crisis Management, Customer Service, Discernment/Judgment, Ethics and Integrity, Flexibility, Fostering Diversity, Holding People Accountable, Initiative, Interpersonal Skills, Personal Credibility, Planning & Organizing (Time Management), Problem Solving, Process Management, Relationship Building, Reliability

Physical Demands

• All positions at YWCA Seattle \u007C King \u007C Snohomish are exposed to clients who have experienced or are experiencing trauma in various forms including but not limited to domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients
• Continuously performs indoor work including sitting while operating a computer
• Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
• Frequently stands, walks, sits, and climbs in performing duties in the workspace and in the community
• Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
• Occasionally lifts/carries 10 pounds or less
• Occasionally stands, squats, kneels, and bends while performing job duties
• *Continuously = Over 80% of the time * Frequently = 20-80% * Occasionally = Under 20%